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Have a question, feedback, or inquiry? We'd love to hear from you. Our team is here to assist you with any questions about our products, orders, or services.

Call Us

Mon - Sat: 9:00 AM - 6:00 PM

+94 11 234 5678

+94 77 123 4567

Email Us

We'll respond within 24 hours

info@loomandlane.lk

support@loomandlane.lk

Visit Us

Head Office

123 Galle Road

Colombo 03, Sri Lanka

Send Us a Message

Our Branch Locations

Colombo - Head Office

Address: 123 Galle Road, Colombo 03

Phone: +94 11 234 5678

Hours: Mon - Sat: 9:00 AM - 7:00 PM

Galle

Address: 45 Lighthouse Street, Galle Fort

Phone: +94 91 222 3344

Hours: Mon - Sat: 10:00 AM - 6:00 PM

Kandy

Address: 78 Peradeniya Road, Kandy

Phone: +94 81 222 5566

Hours: Mon - Sat: 10:00 AM - 6:00 PM

Kalutara

Address: 56 Main Street, Kalutara

Phone: +94 34 222 7788

Hours: Mon - Sat: 10:00 AM - 6:00 PM

Anuradhapura

Address: 89 Sacred City Road, Anuradhapura

Phone: +94 25 222 9900

Hours: Mon - Sat: 9:00 AM - 6:00 PM

Frequently Asked Questions

Quick answers to common questions

You will receive a tracking number via email once your order is shipped. Use this number to track your order on our shipping partner's website.

We offer a 30-day return policy for most items. Products must be in original condition with tags attached. Please visit our Return Policy page for complete details.

Yes! We ship to select countries worldwide. Shipping costs and delivery times vary by location. Check our Shipping Policy for more information.

Each product comes with specific care instructions. Generally, handcrafted items should be handled gently, kept away from moisture, and cleaned according to the material guidelines provided.