Return & Exchange Policy

Return Eligibility

Items are eligible for return or exchange if they meet all of the following conditions:

• Returned within 30 days of delivery date
• Items are in their original condition - unused, unworn, and undamaged
• Original tags and packaging are intact
• Accompanied by proof of purchase (order confirmation or receipt)
• Item is not on the non-returnable items list (see below)

Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom or personalized products
• Final sale or clearance items
• Items marked as "non-returnable" on the product page
• Products with broken seals or packaging
• Perishable goods or fresh flower arrangements
• Gift cards or vouchers

How to Return an Item

Follow these simple steps to initiate a return:

Exchanges

If you'd like to exchange an item for a different size, color, or variant:

• Follow the same return process and indicate you want an exchange
• Specify the replacement item you want
• We'll ship the new item once we receive and inspect your return
• Exchanges are subject to product availability
• If there's a price difference, we'll refund or charge accordingly

Refund Policy

Refund Processing Time

Once we receive your returned item:

• Inspection: 2-3 business days to inspect the returned item
• Refund Approval: Email notification once approved
• Refund Processing: 5-10 business days to process the refund
• Credit to Account: Additional 3-5 business days depending on your bank

Refund Method

Refunds will be issued to the original payment method:

• Credit/Debit Card: Refunded to the same card
• Bank Transfer: Processed to the account you specify
• Cash Payment: Bank transfer or store credit

Partial Refunds

Partial refunds may be issued in the following cases:

• Items not in original condition or damaged due to customer fault
• Items returned after 30 days (at management discretion)
• Missing components or accessories

Return Shipping Costs

Domestic Returns (Sri Lanka)

• Defective/Incorrect Items: We cover return shipping costs
• Change of Mind: Customer responsible for return shipping (LKR 500-800)
• Free Drop-off: Return items for free at any branch location

International Returns

• Customer responsible for return shipping costs unless item is defective
• International return shipping typically ranges from LKR 3,000-6,000
• We recommend using tracked shipping services

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately upon receipt (within 48 hours)
• Provide photos of the damaged item and packaging
• We'll arrange for immediate replacement or full refund
• Return shipping costs covered by us
• No restocking fees applied

Restocking Fee

A restocking fee may apply in certain situations:

• Standard Returns: No restocking fee
• Large/Bulky Items: 15% restocking fee may apply
• Custom Orders (if accepted): 25% restocking fee

Store Credit Option

Choose store credit instead of a refund and receive:

• 10% bonus credit on your return value
• No expiration date on store credit
• Can be used on any future purchases
• Faster processing (1-2 business days)