Shipping Policy

Delivery Options

Within Sri Lanka

• Standard Delivery: 3-5 business days (LKR 350)
• Express Delivery: 1-2 business days (LKR 750)
• Same-Day Delivery: Available for Colombo area only (LKR 1,500)
• Free Shipping: On orders over LKR 10,000

International Shipping

• Asia: 5-10 business days (starting from LKR 2,500)
• Europe: 7-14 business days (starting from LKR 3,500)
• North America: 7-14 business days (starting from LKR 4,000)
• Rest of World: 10-21 business days (starting from LKR 4,500)

Order Processing Time

Orders are typically processed within 1-2 business days (Monday-Saturday, excluding public holidays). Processing time may be longer during peak seasons or promotional periods.

• Orders placed before 2:00 PM are usually processed on the same day
• Orders placed after 2:00 PM or on weekends will be processed on the next business day
• Custom or made-to-order items may require 5-7 business days for processing

Order Tracking

Once your order is shipped, you will receive:

• A shipping confirmation email with tracking number
• Real-time tracking updates via SMS (for domestic orders)
• Delivery notifications

You can track your order by:

• Clicking the tracking link in your confirmation email
• Logging into your account and viewing order history
• Contacting our customer service team

Delivery Areas

Domestic Shipping (Sri Lanka)

We deliver to all areas within Sri Lanka, including:

International Shipping

We currently ship to over 50 countries worldwide. Please contact us if your country is not listed at checkout.

Packaging & Care

All our products are carefully packaged to ensure they arrive in perfect condition:

• Eco-friendly packaging materials
• Bubble wrap and padding for fragile items
• Secure boxes to prevent damage during transit
• Weather-resistant outer packaging for international shipments

Customs & Import Duties

For international orders:

• Customers are responsible for all import duties, taxes, and customs fees
• These charges are not included in our product prices or shipping costs
• Customs policies vary by country; please check with your local customs office
• Refusal to pay customs charges may result in the package being returned to sender

Shipping Delays

While we strive to meet our delivery estimates, delays may occur due to:

• Public holidays
• Weather conditions
• Customs clearance (for international orders)
• Incorrect shipping address
• Peak season demand

If your order is significantly delayed, please contact us for assistance.